Should solopreneur use Native Recommender if I have a new website?
Absolutely! Native Recommender can help you softly increase average order value without interrupt buying experience so you can get the full value from every customer, right from the start.
Will I receive tech support?
Yes! You will receive full realtime in-app and email tech support as long as you are a subscriber.
Do I need a developer or designer?
No. You can easily customize your Native Recommender offer through the built-in Offer Editor.
Is Native Recommender mobile responsive?
Yes. In addition to desktops and laptops, Native Recommender works seamlessly on tablets and smartphones as well.
Does Native Recommender work with my theme?
Yes, Native Recommender works with any BigCommerce themes. You're free to change themes as often as you like, our app will work with them.
How often are Native Recommender' Updates?
We ship code daily to make this app better and better. Join our private facebook group to receive the most update roadmap of the app.
Offer
I can not see the offer visible in my store-page?
If the offers do not show up in your pages, it probably because the App could not insert the code into your store due to some unusual cases. In this case we will guide you to insert the code yourself in this tutorial
Can i save the design of my offer as default?
Yes! You can save your default template.
Pricing & Trial
Is there a free trial available to test out Native Recommender?
Yes! Native Recommender comes with a "1000 - offer views" free trial through the BigCommerce app store. You can start your trial here.
Why there is no free plan?
Native Recommender is built for serious BigCommerce entrepreneurs who want to grow with us together. We deliver world-class support and constantly release new updates and features that boost your sales. We are also paying for assets storage & fastest CDN system that increase your page loading speed.
Can i extend my trial time?
Yes! If you see a "1000 - offer views" free trial is too short for you, just feel free to have a chat with us. We will work around with that.
What if I am unhappy with the application?
Native Recommender comes with a "1000 - offer views" free trial. If you're not delighted with the app, simply delete it from your store before the trial ends and you won't be charged.
Order flow
If the customer doesn’t want the post-purchase upsell (closes their browser window after the initial checkout), can I lose my initial sale?
No. The post-purchase offer is made only after the customer has already completed their initial purchase, so you can never lose your initial sale!
Will the customer be required to go back through Checkout and re-enter their information again to buy the post-purchase upsell offer(s)?
Unfortunately, yes. Currently the customers will have to re-enter their information again to buy the post-purchase offer. We are working with BigCommerce now and soon to deliver the best On click upsell experience for the customers.
What is a Trigger Product?
A "Trigger Product" is a term we use to identify the store product(s) that cause a particular Upsell Offer to be displayed.
What is a Offer Product?
An "Offer Product" is a term we use to identify the product you want to upsell through your offer.
Others
If i work as a Freelancer / Agency?
We're providing a white-label package for our agencies that you can purchase through Paypal.
For Agency Plan, we will discount 20% when you buy Native Recommender in a year for multiple stores.
Pricing
Installation
Highlight benefits
Pricing & Trial
Can i try it before purchase?
Yes, we’re providing you 500 impressions through the free plan. After it ends, if you may want more time to try Peasi Native Upsell, our supporters would be happy to extend the the impressions for you.
Can i change my current plan?
Yes. From the box at the top right corner of the Dashboard, when you click on it, you will be able to change your plan.
Do you offer any discount plans?
Yes. We provide several types of discounts. Don’t hesitate to have a conversation with us.
Installation & Getting started
Does Native Upsell work with my theme?
Yes, Native Upsell works with any BigCommerce themes. You're free to change themes as often as you like, our app will work with them.
Where will i start to create new offer?
Yes! You will receive full realtime in-app and email tech support as long as you are a subscriber.
Why Native Upsell?
How many offers (basic/with boost) can i create using Native Upsell?
You can create multiple types of offers (upsell basic, cross-sell basic, upsell with boost, cross-sell with boost), in any trigger you want (add to cart, before checkout, and also after checkout will be available ASAP). The number of offers you can create with Native Upsell is unlimited!
How often are Native Upsell’s updates?
We ship code daily to make this app better and better. Join our private Facebook Community to see all major updates and help us build the product’s roadmap and earn incredible benefits.
How about customer support while I'm creating offers with Native Upsell?
We’re in GMT+7 so we'd be glad to assist you from Monday - Saturday, from 8:00 am (GMT+7) to 6:00 pm (GMT+7). Should you need any further information, please feel free to reach us via live chat.